0300 Numbers

Why an 0300 number helps your organisation

People who call a charity, a council or a health service are often worried, short of money or both. An 0300 number reassures them that the call will not cost more than ringing an ordinary landline. It also signals that they are calling a public or not-for-profit organisation, which builds trust before anyone says a word.

An 0300 number is not tied to one town. If your service covers a region or the whole country, one number can sit on every leaflet, letter and web page. You can move offices, open new sites or change who answers, and the number your callers know stays the same.

About 0300 numbers

0300 numbers are non-geographic numbers that Ofcom sets aside for public sector bodies and not-for-profit organisations. That includes charities, councils, NHS services and similar bodies. Eligibility applies, so please check that your organisation qualifies before you order. If you are a commercial business, an 0330 number gives callers the same pricing.

Calls to 0300 numbers cost callers the same as calls to normal 01 and 02 numbers, and they count towards inclusive minutes on landline and mobile plans. Numbers follow the format 0300 xxx xxxx.

Who uses 0300 numbers

Charity helplines

Advice and support lines use 0300 numbers so that callers on low incomes or pay as you go mobiles are not put off by the cost. Volunteers can take calls from home or from different branches.

Councils and public services

Local authorities often publish one 0300 number for housing, waste or council tax enquiries. Calls are then diverted to whichever team or office you choose.

Health and care services

NHS services and care providers use 0300 numbers for appointments and patient enquiries, giving people a single contact point across several sites.

How your 0300 number works

Your 0300 number diverts calls to any UK landline, any mobile or Alphatalk's cloud phone system. You can change where calls go at any time in myAlphaTalk, our customer portal, so cover for holidays or staff changes takes a few clicks. Time-of-day routing sends calls to different places in and out of hours, voicemail can be sent to email, and call statistics show how busy your line is. Every number costs £4.99 a month and includes 1,000 free UK minutes. Standard numbers have no setup fee, while Silver and Gold numbers are easier to remember and carry a one-off charge. Platinum numbers are priced on application. If you already have an 0300 number with another provider, you can keep it by porting it to Alphatalk. Otherwise, choose your number online and our UK team will set it up.