Cloud Phone System for UK Business

Hosted PBX · from £4.99 per user

A complete business phone system, hosted in the cloud

Our cloud phone system gives you everything a traditional office phone system does (extensions, call transfers, queues, voicemail and recording) without the box in the cupboard. We host it, maintain it and keep it up to date.

Because it is not tied to one office, your team can take and make business calls on a desk phone, a mobile or a laptop, at home or on the road. Whether you have one site or several, everyone stays on the same system.

No hardware to maintain

No on-site PBX: we host, update and support the system for you.

Work from anywhere

Desk phones, mobiles and laptops, in the office or at home.

Fixed monthly costs

A simple price per user, with free UK minutes included.

Installed by our team

We set everything up and send phones that are ready to plug in.

Switching is easy, and you keep your numbers.

Our team moves your existing numbers across, configures your call flows and makes sure nothing is missed on the day you switch.

Get a free quote

Features

Every call-handling feature your business needs

Available on desk phones, in the web portal and on mobile, and all included in the price.

Call queues

Hold callers in a queue with an estimated wait time or message until someone is free.

Ring groups

Ring several phones at once or in turn, including mobiles and Microsoft Teams.

IVR menus & greetings

"Press 1 for sales" menus and welcome messages that send callers to the right person.

Time-of-day call plans

Route calls differently in and out of office hours, at weekends and on bank holidays.

Call recording

Record inbound and outbound calls, listen back in the portal or have them emailed to you.

Voicemail to email

Company and personal voicemail, played on your handset or sent straight to your inbox.

Call diversion

Send calls to mobiles or any external number, always or only when you are busy.

Caller ID routing

Send callers to a specific person or team based on the number they call from.

Hold music

Music or messages for callers who are on hold or waiting in a queue.

Call pickup groups

Let colleagues answer a ringing phone in their group from their own handset.

Call blocking

Blacklist nuisance callers and bar premium or international destinations.

Queue wallboard

See your call queues live: calls waiting, answered and missed.

Live call monitoring

Listen in to calls and coach agents in real time, without the caller hearing.

Shared phone book

Company-wide and personal directories, available on every phone.

Secure, encrypted calls

An extra layer of security with encrypted voice (SRTP).

Also included: fax to email, user web portal with webphone and call history, and conference calling. See every feature in detail.

Packages

Simple per-user pricing

Pick the minutes you need. Add or remove users as your team changes.

Standard

For most teams

£4.99per user / month

1,000 free UK minutes
Ring groups, call queues and IVR
Online portal access
UK or international installation
Unlimited call support

Choose Standard

More minutes

Bundle

For teams that are on the phone all day

£9.99per user / month

5,000 free UK minutes
Ring groups, call queues and IVR
Online portal access
UK or international installation
Unlimited call support

Choose Bundle

Tailored

Multi-site, call centres and larger teams

Quotebased on your set-up

Multiple offices on one system
Wallboards and call monitoring
Handsets and broadband together
Number porting from your current provider
A free, no-obligation quote

Get a quote

Prices exclude VAT. Handsets are sold separately: see our Yealink range.

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Why Alphatalk

Support from people who know your system

We are not a call centre reselling someone else's platform. Our own UK team installs your system, answers your support calls and produces your bill, so problems get solved by people who know your set-up.

UK-based support and provisioning, all in-house
No hidden costs and free, no-obligation quotes
Fully itemised, easy-to-read monthly bills
Call recordings and statistics online in myAlphaTalk
Yealink phones delivered pre-configured: plug in and go

Alphatalk

Built for the way you work

Add users and numbers quickly

Keep your numbers or choose new ones

Desk phones, mobiles and laptops

Several offices, one system

Home and hybrid working

Sales and support teams

UK and international installs

Grows as you grow

Related services

All services

A smiling woman wearing a call-centre headset

Virtual Numbers

Add local, London or freephone numbers to your phone system, each with 1,000 free UK minutes.

Learn more

A row of IP desk phones with colour screens

Handsets

Yealink desk, cordless and conference phones, pre-configured and ready to plug in.

Shop handsets

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Business Broadband

A reliable fibre or leased-line connection for crystal-clear calls.

Learn more

FAQ

Cloud phone system questions

What is a cloud phone system?

It is a business phone system (a PBX) that runs in our data centre instead of in your office. Calls travel over the internet using VoIP, and you get all the features of a traditional system (extensions, transfers, queues, voicemail and recording) managed online.

Will call quality be as good as a normal phone line?

Yes. Our VoIP service uses HD voice, so on a good broadband connection calls sound as clear as a traditional line, and your callers will not notice any difference. If your connection needs an upgrade, we can supply business broadband too.

Do I need new phones?

You need VoIP-compatible phones. We supply Yealink desk, cordless and conference phones for every budget, delivered pre-configured: plug them into your broadband router and they are ready. Your team can also use the system on mobiles and laptops.

Can I keep my existing phone numbers?

Yes. We can move (port) your existing numbers to our platform and our team manages the switch. You can also add new numbers from any UK area code, London, 03 or freephone ranges.

Can I use a number from a different city?

Yes. You can choose any UK 01 or 02 area code wherever you are based, for example, a Manchester office using a London 020 7 number for marketing. Numbers can be your main line or a secondary number shown on caller display.

What support do I get?

Full, unlimited technical support from our own UK team. Call us on 0207 177 5000 or email info@alphatalk.com and you will speak to people who know your system.

Can I stop certain calls?

Yes. You can blacklist nuisance callers, and we can bar outgoing calls to premium-rate or international numbers for the whole company or for individual users.