Call diverting and call forwarding for business

Send calls from your business number to any phone, change where they go in seconds, and never miss a customer. Included with every Alphatalk number.

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What it is

One number that rings wherever you are

Call diverting, also called call forwarding, sends calls made to one number on to another phone. With an Alphatalk number, your business number is the one customers dial, and you decide which phones ring: your mobile, the office landline, a colleague, or our cloud phone system.

You change it yourself in myAlphaTalk and it takes effect straight away. Going on holiday, working from home or closing early? Point your number somewhere else in a few clicks.

Divert to any UK landline or mobile
Changes take effect straight away
1,000 free UK minutes every month
Included with every number at £4.99 a month

A smartphone with a wifi signal above it

More than a simple divert

Ways to route your calls

Divert all calls

Every call goes straight to the phone you choose.

Office-hours rules

One phone in office hours, another in the evening, and a message at weekends.

Ring several phones

Ring a group of phones at once, or one after another until someone answers.

If busy or no answer

Move a call on to a second phone or to voicemail if the first does not answer.

Voicemail to email

Missed calls leave a message that arrives in your inbox.

Call statistics

See every call, where it went and how long it lasted.

Diverting a phone yourself

Divert codes for UK mobiles

If you only need to forward an existing mobile, most UK networks use these codes. Your network may charge for diverted calls.

To do this	Dial
Divert all calls	`*21` number `#`
Divert when you do not answer	`*61` number `#`
Divert when you are busy	`*67` number `#`
Divert when your phone is off or out of signal	`*62` number `#`
Cancel all diverts	`##002#`

Codes and charges vary by network and by landline provider. With an Alphatalk number you do not need codes: you set diverts in myAlphaTalk.

How it works

Start diverting in four steps

1
Choose a number
A local, London, 03, 084/087 or 0800 number, or keep your own.
2
Pick where calls go
Any UK landline or mobile, or our cloud phone system.
3
Add your rules
Office hours, back-up phones and voicemail, set up by our team.
4
Change it any time
Update diverts yourself in myAlphaTalk, straight away.

FAQ

Call diverting questions

What is call diverting?

Call diverting, or call forwarding, sends calls from one number to another phone. With an Alphatalk number, customers dial your business number and calls ring the phones you choose.

Does diverting cost my callers more?

No. Callers pay only for calling your business number. The diverted part of the call is covered by your 1,000 free UK minutes each month.

Can I divert my business number to my mobile?

Yes. You can divert to any UK mobile or landline, and change it at any time in myAlphaTalk.

Can I divert calls abroad?

Yes, calls can be diverted to a phone outside the UK. Ask us and we will confirm the cost first. Our cloud phone system app also lets you answer anywhere with internet.

Can calls go to different phones out of hours?

Yes. Set office hours, evenings and weekends to ring different phones, or to play a message and take voicemail.

Can I keep my current number and divert it?

Yes. Move your number to us and set up diverts on it, so customers keep calling the number they know.

Phone system featuresIVR menus, call queues and call recording. Number portingBring your existing number to us. Virtual numbersA number that rings any phone.

Ask us

Need help setting it up?

Tell us how you want calls to reach your team and we will suggest the simplest setup.

Call

0207 177 5000 · sales and support

Email

info@alphatalk.com

A business number that follows you

Choose a number online and divert it to any phone from £4.99 a month.

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