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Number porting: keep your business number

Bring your existing numbers to Alphatalk. We deal with your old provider, agree the date with you and move your numbers at no charge.

Start a port0207 177 5000

Switch without losing anything

Your number stays the same. Your provider changes.

The number on your website, your van and your customers' phones is worth keeping. Porting moves it from your current provider to us, so you can switch to a better price or a cloud phone system without telling anyone a new number.

We handle the paperwork with your old provider. Before the switch we set your number up on our side, with your diverts, greetings and phone system ready, so it works the moment it arrives.

  • 01 and 02 landline numbers, including London 020
  • 03, 084, 087 and 0800 / 0808 numbers
  • Numbers from analogue and ISDN lines before the switch-off
  • One number or hundreds, moved together
A row of IP desk phones

How it works

How porting works

  1. 1

    Send us your details

    The numbers, your current provider and a recent bill, so the details match.

  2. 2

    We request the port

    You sign a letter of authority and we send the request to your provider.

  3. 3

    We agree a date

    We set up your diverts or phone system ahead of the day.

  4. 4

    Your numbers move

    Calls start ringing on your new setup, and you manage everything in myAlphaTalk.

Get it right first time

What we need from you

A recent bill

From your current provider, showing the numbers and the account details.

Matching details

The account holder's name and address exactly as your current provider has them.

Every number

Including any extra numbers on the same line, so nothing is left behind.

Keep the old service

Do not cancel your current line or contract until your numbers have moved, or they could be lost.

Your notice period

Check your current contract for notice or early termination charges.

A letter of authority

We prepare it for you to sign, confirming you want the numbers moved.

FAQ

Number porting questions

Is there a charge to move my numbers to Alphatalk?
No. We handle the port for you at no charge. You only pay for your numbers or phone system once they are with us.
How long does porting take?
It depends on the type of number and your current provider. We give you a date as soon as your provider accepts the request, and keep you updated until your numbers have moved.
Will I lose calls during the move?
We set everything up before the day, so calls start ringing on your new setup as soon as the number arrives. Keep your current service running until then.
Can I move only some of my numbers?
Yes. Tell us which numbers to move. If other numbers share the same line, we will check what happens to them before we start.
Should I cancel my current contract first?
No. Cancelling first can mean losing the number. Wait until your numbers have moved, and check your current contract for notice periods or charges.
What if my port is rejected?
Ports are usually rejected because details do not match the old account. We tell you what to correct and send the request again.
Is there a minimum term?
New numbers have no long contract. Ported numbers and services have their own minimum term, set out in our terms and conditions, and we confirm it with you before anything moves.

Related

Cloud phone systemMove your numbers onto a hosted phone system. The 2027 switch-offMove off analogue and ISDN lines in time. Call divertingSend your numbers to any phone.

Ask us

Start moving your numbers

Send us the numbers you want to keep and who supplies them today. We will check them and explain the next steps.

Call

0207 177 5000 · sales and support

Ask about porting

We reply within one working day.

We only use your details to reply to you.

Keep your numbers, change your provider

Switch to Alphatalk and keep every number your customers know.

Start a port Why Alphatalk