Cloud phone system features

Every feature is included with every user, from IVR menus and call queues to call recording and voicemail to email. From £4.99 per user a month.

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Answer every call well

Call handling

IVR menus (auto attendant)

"Press 1 for sales, 2 for support": callers reach the right team first time, day or night.

Call queues

Busy times are handled calmly: callers wait in line with music and messages until someone is free.

Ring groups

Ring a team at once or one after another, so the first free person answers.

Time-of-day routing

Different routes for office hours, lunchtimes, evenings, weekends and bank holidays.

Diverts to mobiles

Send calls to mobiles when people are out, with back-up phones if no one answers.

Hold music and messages

Your own music and announcements while callers wait or are transferred.

Never lose a message

Recording and voicemail

Call recording

Record calls for training, quality and records, and find them again by date or number.

Voicemail to email

Messages arrive in your inbox as audio files, wherever you are.

Fax to email

Receive faxes as email attachments, without a fax machine or line.

Run the team

Management and reporting

Queue wallboard

See calls waiting, answered and missed in real time.

Live call monitoring

Supervisors can listen in to support training and quality.

Call pickup groups

Answer a colleague's ringing phone from your own.

Call blocking

Stop nuisance numbers from getting through.

Shared phone book

One contact list for the whole team, on every phone.

myAlphaTalk portal

Change routes, greetings and users yourself, online.

Work anywhere

On any device

Desk phones

Yealink handsets delivered ready to use, or many IP phones you already have.

Mobile app

Make and take business calls on your mobile, showing your business number.

Webphone

Call from your browser on any computer, at the office or at home.

All features are included with both packages: Standard (1,000 free UK minutes per user) at £4.99 and Bundle (5,000 minutes) at £9.99 per user a month. Prices exclude VAT.

FAQ

Phone system feature questions

Do features cost extra?

No. Every feature on this page is included with every user on both the Standard and Bundle packages, along with installation and UK support.

Is call recording legal in the UK?

Yes, businesses can record calls for business purposes, as long as callers are told, for example in a short message at the start of the call, and the recordings are handled in line with data protection law. We can add the message for you.

Who sets up the IVR menu and call queues?

Our team sets everything up with you during installation. After that you can change greetings, routes and opening hours yourself in myAlphaTalk.

Can I use the features on my mobile?

Yes. The mobile app and webphone use the same queues, ring groups and voicemail as the desk phones.

Can I keep my existing phones?

Many IP desk phones work with our system. Tell us the make and model and we will check. Otherwise we supply Yealink phones, ready to use.

How many users can I have?

As many as you need, from one person to a large team, and you can add users as you grow.

Phone system packagesStandard £4.99 or Bundle £9.99 per user a month. HandsetsYealink desk, cordless and conference phones. Call divertingRoute calls to any phone.

Ask us

Which features do you need?

Tell us how your team takes calls and we will recommend the right setup and package.

Call

0207 177 5000 · sales and support

Email

info@alphatalk.com

Every feature, every user

A complete cloud phone system from £4.99 per user a month, installed and supported by our UK team.

See packages Cloud phone system