Phone systems for remote and hybrid teams
Your team works from the office, from home and on the road. Your phone system should not care. How a cloud phone system keeps everyone on one number.
Hybrid working is here to stay, but many businesses still run a phone system that only works in the office. The result: calls diverted to personal mobiles, missed messages and customers who cannot tell whether they reached the right place. A cloud phone system fixes that.
The same number, wherever you are
With a cloud phone system, each person's extension follows them. They can answer on a desk phone in the office, on their laptop at home and on the mobile app when travelling. Customers call the same business number and are answered by the same team, and outgoing calls show your business number, not someone's personal mobile.
What makes it work
- Apps for mobile and desktop: a full business phone on any device.
- Ring groups and queues that include home workers, so calls go to whoever is available.
- Call pickup groups: answer a colleague's ringing phone from your own.
- Free internal calls between colleagues, wherever they are.
- Voicemail to email, so messages reach the right person on any device.
Better for your team
Keeping business calls on a business app means staff do not have to hand out personal numbers, and they can set their own availability, so calls stop at the end of the day. Time-of-day routing sends late calls to voicemail or an on-call colleague instead.
Better for your customers
Customers get a consistent experience: the same greeting, the same menu and a team that can transfer them to the right person, wherever that person is working. Call statistics help managers see whether calls are being answered quickly, even when nobody is in the office.
Getting set up
Home workers need a reliable broadband connection and either the app or an IP phone. Many prefer a desk phone or a headset for long days on the phone. We pre-configure handsets, so they just plug in and work. Talk to us about setting up your team.