Call recording
Have your call recordings sent to email addresses of your choice once the inbound or outbound
Music on hold
Allow your inbound calls the option to listen to music when they are waiting in queues or placed on hold.
Blacklist
Add your problem callers to a blacklist that will automatically terminate inbound calls.
Fax to email
Answer inbound fax calls and convert to a PDF and send to an email address of your choice.
Caller ID routing
Route inbound calls to specific destinations based on their caller ID. As an example, send calls to the USA from the UK.
Call diversion
Divert calls to external numbers of your choice. Most commonly used to divert to mobile numbers
Simultaneous ring
Enable simultaneous ringing from your users to multiple endpoints, SIP devices, Microsoft Teams
Voicemail
Configure your company or personal voicemail to be sent to email or be played back on your handsets
Queue
When you are unable to pick up a call immediately, the call can be placed in a queue with a estimated waiting time or playback message.
Call pickup groups
This feature will allow you to configure a group of devices that can pick up inbound calls from
Reporting
Extract simple and advanced calling metrics for your team and company. See how many missed…
Ring group
A ring group is a feature that will allow you to assign a set of users or devices that ring simultaneously until the call is answered or sent to voicemail.
Microsoft 365 – Teams Integration
Allow your Microsoft Teams user the ability to make and receive calls using Direct Routing
Voicemail
Configure your company or personal voicemail to be sent to email or be played back on your handsets
Global phone book
Centralised management of phone book directories. Create global and/or personal phone books
Voicemail
Configure your company or personal voicemail to be sent to email or be played back on your handsets
Secure voice
Enable an extra layer of security to your VoIP calls with SRTP. Your voice will be encrypted
Real-time call monitoring
Call monitoring allows you to listen and discreetly speak to your agents in a real-time call.
Call queue wallboard
A call queue wallboard enables you to monitor the status of your call queues in real time.
Queue call-back
Unlike call queue – this feature allows callers to be added to the list with each caller automatically being called back if they are disconnected
User portal
Personal portal for a user in the PBX. Integration with a webphone, call history, phonebooks, queue calls all within the online or smartphone application.
REST APIs
REST API is designed for integration with various third-party software packages like CRMs, Ticketing and Zendesk.
Webphone
A phone in your browser: make and receive calls with no need to install an additional software. All features of a softphone available from the comfort of the browser tab.
