VoIP Features
Features that elevate team and customer interactions
Call Recording
Have your call recordings sent to email addresses of your choice once the inbound or outbound
Hold Music
Allow your inbound calls the option to listen to music when they are waiting in queues or placed on hold.
Caller ID Routing
Route inbound calls to specific destinations based on their caller ID. As an example, send calls to the USA from the UK.
Voice Mail
Configure your company or personal voicemail to be sent to email or be played back on your handsets
Black List
Add your problem callers to a blacklist that will automatically terminate inbound calls.
Fax To Email
Answer inbound fax calls and convert to a PDF and send to an email address of your choice.
Call Diversion
Divert calls to external numbers of your choice. Most commonly used to divert to mobile numbers
Simultaneous Ring
Enable simultaneous ringing from your users to multiple endpoints, SIP devices, Microsoft Teams
Queue
When you are unable to pick up a call immediately, the call can be placed in a queue with a estimated waiting time or playback message.
Call Pickup Groups
This feature will allow you to configure a group of devices that can pick up inbound calls from
Reporting
Extract simple and advanced calling metrics for your team and company.
Ring Group
Enable simultaneous ringing from your users to multiple endpoints, SIP devices, Microsoft Teams
MS 365 - Teams Intregation
Allow your Microsoft Teams user the ability to make and receive calls using Direct Routing
Global Phone Book
Centralised management of phone book directories. Create global and/or personal phone books
Secure Voice
Enable an extra layer of security to your VoIP calls with SRTP. Your voice will be encrypted
Real Time Call Monitoring
Call monitoring allows you to listen and discreetly speak to your agents in a real-time call.
Call Queue Wallboard
A call queue wallboard enables you to monitor the status of your call queues in real time.
Queue Call Back
Unlike call queue – this feature allows callers to be added to the list with each caller automatically being called back if they are disconnected.
User Portal
Personal portal for a user in the PBX. Integration with a webphone, call history, phonebooks, queue calls all within the online or smartphone application.
REST APIs
REST API is designed for integration with various third-party software packages like CRMs, Ticketing and Zendesk.